FAQs

What types of products do you offer?

Natural Selection specializes in a curated selection of innovative and eco-friendly products. Our offerings include items such as the 360 Rotate Universal Spill-proof Bowl, unique 3D Lamps, and Automatic Milk Frothers, all designed to enhance everyday living for parents and their children.

How do I ensure the products are eco-friendly?

We prioritize sustainability in our product selection. Each item is carefully chosen based on its materials and manufacturing processes, ensuring they meet eco-friendly standards. Detailed information about the sustainability of each product can be found in the product descriptions on our website.

What is your return policy?

We have a 15-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. For more details on how to initiate a return, please refer to our return policy section.

How long does shipping take?

Shipping times vary based on location. Typically, orders are processed and shipped within a few business days. Delivery times may range from 3 to 5 working days, depending on the shipping method selected and the destination.

What payment methods do you accept?

We accept various payment methods, including PayPal and credit cards processed through Stripe. This ensures a secure and convenient checkout experience for our customers.

Can I exchange an item?

Yes, the fastest way to exchange an item is to return the original product and, once the return is accepted, make a separate purchase for the new item. Please refer to our return policy for more information on the return process.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately. We will evaluate the issue and provide instructions on how to resolve it. It is important to inspect your order upon reception to address any issues promptly.

Do you offer international shipping?

Currently, we focus on shipping within the United States. For inquiries regarding international shipping, please contact us directly to discuss potential options.

How can I contact customer support?

You can reach our customer support team via email at naturalborn.2004@gmail.com or by phone at 774-212-7058. We are here to assist you with any questions or concerns you may have.